Terms & Conditions

1. Acceptance of Terms

By booking a service with WOEF, you (the "Client") agree to the following terms and conditions. WOEF reserves the right to update these terms periodically.

2. Services

We reserve the right to:

Refuse service for items deemed unsafe, heavily soiled with hazardous material, or inappropriate for washing.
Modify, suspend, or discontinue any part of our service with prior notice when possible.

3. Orders and Payments

All orders must be placed through our official website.
Payment is required upfront before any service is rendered.
Prices are displayed in South African Rand (ZAR) and may be updated periodically.

4. Pick-Up and Delivery

We provide same-day pick-up and delivery within Irene, Centurion.
It is the customer’s responsibility to ensure that a representative is present at the designated address to facilitate collection or delivery within five (5) minutes of WOEF’s arrival.
If no one is available, rescheduling fees may apply.

5. Care and Handling

We take great care in handling your items and will record the condition of all items before washing.
Cleaning methods are selected based on pet sensitivity, pet health and manufacturer care instructions where available.
Despite our best efforts, normal wear and tear may occur over time and is not considered damage.

6. Pet Health Disclosure

Clients must inform WOEF if their pet is currently sick, has a contagious condition (such as mange, fungal infection, or parasites), or has recently recovered from one.
This information allows us to take appropriate cleaning, disinfection, and handling measures to protect staff and other clients’ items.
Failure to disclose relevant health information may result in refusal of service or additional sanitation fees.
WOEF reserves the right to decline items that may pose a health risk to staff or other clients.

7. Damage and Refund Policy

If you are not completely satisfied with the cleanliness or freshness of our service, please notify us within 24 hours, and we will either rectify the issue at no additional cost or provide a full refund.
If an item is damaged while in our care, WOEF will issue a full refund for that item.
Pre-existing damage or wear noted before cleaning will not be eligible for refunds.
WOEF is not liable for items that shrink, fade, or lose texture due to manufacturing defects or unmarked care instructions.

8. Cancellations and Refunds

Bookings are only confirmed once the client receives confirmation from WOEF.
Cancellations or rescheduling requests must be made at least 24 hours before the scheduled time. Failure to do so may result in a cancellation fee.
Once pick-up has taken place, cancellation is no longer possible.
Refunds will be processed within 5 business days.
WOEF reserves the right to reschedule due to unforeseen circumstances.

9. Client Responsibilities

The client agrees to:

Ensure items are safe for handling (no sharp objects, pet waste, or hazardous materials).
Provide accurate address and contact information.
Retrieve your cleaned items promptly upon delivery.

11. Limitation of Liability

To the fullest extent permitted by law, WOEF will not be liable for:

Any indirect, incidental, or consequential damages arising from the use of our services.
Delays caused by factors beyond our control (e.g., weather, traffic, or power outages).

12. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of WOEF and protected by copyright laws. You may not reproduce or use any content without our written consent.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes will be handled by the competent courts of South Africa.